Click here for our Small Animal website.
Click here for our Equine website

 

Welcome to Catley Cross Veterinary Clinic’s website. Click on the links to be taken to our Small Animal or Equine pages to find out more about the services we provide, members of staff and other pages of useful information.

 

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Dear clients

With so many questions surrounding the current pandemic due to Coronavirus we thought we would highlight the main facts relevant to you and your pets based on current advice from the British Veterinary Association.

🐶 Clients who are self isolating or have any signs such as a cough and fever should stay at home and call for advice on their animals, we are happy to provide as much phone advice as we can in light of the situation

🐱 If you have had a fever or cough, please inform reception if you are booking our equine vets to come out to see you, we want to protect our staff so we can continue to provide excellent veterinary care over the next few weeks/months

🐴 Please try and make hand washing facilities available on your yard- a bucket of water and a bar of soap is great if you don’t have running water or facilities. Our vets will be using hand sanitizers in their cars prior to and after attending call outs but washing hands after seeing you and your pet is still the best way to keep everyone safe. Sorry if we all avoid handshakes and High fives at the moment!

🐀 We would ask that only one person accompanies each pet into the surgery when possible, limiting the number of people in reception and consult rooms is our aim, we understand this isn’t always possible but please try and make arrangements in order to minimise through fare through the clinic, this will help with the “social distancing” that is critical at the moment

🐰 Please wash your hands prior to visiting the clinic, if you would like to wash your hands prior to leaving, we have plenty of facilities available to do so, just ask a vet, nurse or receptionist who can point you in the right direction

🐯 Please let us know if you are immunocompromised or at risk so we can help protect you, if you have any concerns, give us a call and we will accommodate appointments for you when we are quieter, we are happy to help in any way we can

🦌 If you wish to wait in the car in our car park to avoid waiting in reception you are welcome to do so, you can notify us of this when you book your appointment, please do tell us when booking as we may need to allow extra time so consults are not rushed

🐷 DEFRA is going to issue a statement with regards pet owners diagnosed with Coronavirus but the advice in the meantime is to restrict contact with your pet, wash your hands before and after interacting with them. It is currently thought that they cannot spread the virus directly but that they could spread it indirectly (aka by touch- much like doorhandles, hand shakes etc)

Thankfully we are used to strict hygiene protocols and disinfection is part of our daily routine so please rest assured that we will continue to implement strict rules behind the scenes to keep everyone as safe as we can.

Our lovely staff are disinfecting all areas the public touch throughout the day, such as door handles and card machines to keep everyone safe.

As always, we have amazing staff behind the scenes and we are always happy to give advice and help as much as we can, give us a call if you have concerns before you come to us, or we come to you.

Kindest regards to you all in this tricky time,

Your Catley Cross team

Information regarding our Royal College Guidelines during this crisis can be found here

https://www.rcvs.org.uk/…/advice-and-…/coronavirus-covid-19/

Advice to the veterinary professions about the novel coronavirus outbreak
RCVS.ORG.UK
Advice to the veterinary professions about the novel coronavirus outbreak

 

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